Comments/Complaints: Communication

Here is a post in a series about how we handle comments at The Journey:

We don't get many comments/complaints, but when we do we want to handle them properly. Most of the time all it take is some communication to resolve the issue. In many cases, the complaint is really just more of a question. Most of the things we do at The Journey have been over evaluated and are done or said for a very specific reason. I know how much time our team thinks through things and plans ahead, so almost everything is vision-driven. When someone makes a comment about something, their heart is usually in the right place. If we communicate why we do things the way we do or why we do this but not that, most of the time communication leads to understanding and the issue is resolved.