Here is a series of posts about how we handle things when people have problems and/or ideas with how we do things at The Journey. We hope this will be helpful for you as you serve at The Journey, but also as you work in the marketplace or even deal with your kids/family...
We don't get many comments/complaints, but when we do we want to handle them properly. As we look at comments, they are weighed by who gives the comment. If there is no name with the comment, it is discarded. It's too easy to let negative comments effect us, so if we can't follow up it's isn't even worth looking at. We won't let negativity deter us. If someone who is totally invested make a comment verse someone who rarely comes, is not invested, not in a group, etc. - well the invested person comments weighs a little more. For instance, if two people make comments about Journey Kids - one person has no kids and isn't volunteer with kids, the other has kids and is helping in the nursery - well the one person comments weigh a little more (not that the other is discarded). We have to weigh who makes the comments in any evaluation.
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